Frequently Asked Questions
Find answers to common questions about our services, bookings, products, and policies
General Questions
We are located at 92 Highland Ave, Somerville, MA 02143. We serve clients from Somerville, Cambridge, Medford, Arlington, Boston, and surrounding areas.
We are open Tuesday through Friday from 10:00 AM to 6:00 PM, and Saturday and Sunday from 10:00 AM to 5:00 PM. We are closed on Mondays.
We recommend booking an appointment to ensure availability and minimize wait times. You can book online through our website or call us. Walk-ins are welcome based on availability.
We accept Cash, Credit Card, Debit Card, Apple Pay, Google Pay. Payment is due at the time of service.
Yes! Gift cards are a wonderful way to treat someone to a spa experience. You can purchase gift certificates through our booking partner.
Bookings & Appointments
You can book an appointment online through our website by visiting the Salon Services page, or call us directly. Online booking is available 24/7.
We require 24 hours notice for all cancellations or rescheduling. Cancellations made less than 24 hours before the appointment will be charged 50% of the service cost. Please visit our Cancellation Policy page for full details.
We recommend arriving 5-10 minutes early, especially for your first visit. This gives you time to check in and discuss your needs with your stylist or esthetician.
Yes, you can request a specific team member when booking your appointment. We will do our best to accommodate your preference, but availability may vary.
Services & Treatments
We offer a wide range of facials including HydraFacials, anti-aging facials, acne facials, brightening facials, ultrasonic facials, and GlyMed Plus facials. Each treatment is customized to your skin type and concerns.
Our hair services include haircuts and styling for men and women, hair coloring, highlights, balayage, keratin treatments, Brazilian blowouts, hair spa treatments, and more.
Yes, we use formaldehyde-free keratin formulas that are safe and effective. Our stylists will assess your hair type and recommend the best treatment option for you.
A HydraFacial typically takes 30-45 minutes. There is no downtime, so you can return to your normal activities immediately after treatment.
Yes! We offer comprehensive bridal packages that include hair, makeup, and facial treatments. We recommend booking a consultation at least 2-3 months before your wedding date.
Products & Shopping
We carry professional-grade hair care, skincare, and beauty products from brands like AVEDA, Dermalogica, and GlyMed Plus. You can browse and purchase products through our online shop.
Absolutely! Our online shop is available to everyone. You can browse our product collection and have items shipped directly to you.
Unopened products may be returned within 14 days of purchase with a valid receipt. Opened or used products cannot be returned for hygiene reasons.
Still Have Questions?
Can't find the answer you're looking for? Our team is happy to help.
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